Say it isn’t so!!!
Saturday, February 27th, 2010My Latest Letter to Dell… Guess what, Still a piece of shit!
Posts Tagged ‘dell’
Dell Corporate sounds a lot like Dell INDIA to me
Thursday, February 18th, 2010I am so not STUPID. You may say your name is JESSIE and you are calling from Corporate.
You sounded a lot like Divya from INDIA to me and I could hear all the INDIAN people talking behind you because I know that call center in Bombay has paper thin cubicle walls. I have listened to many outsourced call centers both yours and others to know when I am summarily being lied to.
They have recieved notification from BBB that I filed a complaint. JESSIE was a bitch, who only wanted to listen to herself yap. She interupped me when I clarified her information and she flat out told me that they were never going to fix my computer with new parts since it was more than 21 days old. But she would call on Monday to follow up on the latest "fix".
Let me tell you all what I told her. If this computer bluescreens just once between now and Monday, she will not be talking to me, I will give her the phone number of my attorney.
I will not be bullied by a corporate PUPPET in Bombay. Nor will Dell "policy" be worth the paper it’s written on when I’m through. You have messed with the wrong woman. I will not be intimidated or strong armed into compliance.
Period.
Knock Knock, Who’s There… Dell….
Wednesday, February 17th, 2010The Update of the day….
Dell Tech Guy (QualXServ) calls me at Noon-ish says "I’ll be there at 2:30"
At 4:00 PM he shows up, only an hour and a half late with no call. At this point color me unsurprised.
He shows up with three Parts… not 39 as indicated by Ashley on Sunday.
He comes armed with HDD, Memory Card and REFURBISHED MOTHERBOARD.
He left with the refurbished motherboard, I refused it, I was quite clear with dell I was not going to accept anything even remotely previously used and broken. Now, the HDD and Memory Card were also more than likely refurbished, but had no way to tell since tech guy didn’t know either. The motherboard was clearly marked REFURBISHED.
I didn’t notice however until after he left (He was here all of 10 minutes) that he left with my OLD HDD…. Um… excuse me. MY DATA ON THAT! Had I known you were going to be taking the old with you I would have WIPED IT. I really hate knowing my personal data is now in the hands of GOODNESS KNOWS WHO.
Let’s just say if my credit report starts going crazy, I know whom to blame… DELL.
I hope you like my GAY Pr0n! Yes, I drew and wrote that and I hope your eyeballs pop out and your brain melts for taking my crap away with you.
So I have spent yet another 24 hours reinstalling everything, If I ever have to do this again (this is like the 4th time now in as many months) it will be too soon. *faints*
So far however, no bluescreen in the last 24 hours, so my fingers are crossed that all this time it was simply the memory (RAM) card/stick.
I’m not however counting chickens before they are hatched, it was about 32 hours before the first bluescreen the last time I had a "fix". I’ve learned not to get too excited with Dell. I am however hoping this time it’s fixed.
Now, the big test this weekend I am so gonna TRY to get a picture done for
The Dell Saga Continues…
Monday, February 15th, 2010As we left our intrepid heroine, she has just learned she has an evil dopleganger who apparently does NOT WANT our heroine to have a working computer so the doppelganger apparently called DELL and canceled the work order and stopped shipment of replacement parts…
So our heroine, once she learns of this newest clusterfuck opens up her arsenal of e-mail whup-ass and initiated a scathing e-mail directed toward the tech pretenders in India and then proceeds to Carbon Copy (CC) every single executive e-mail she could lay her fingers on and hits send…. this was last Friday….
We return to the scene of the crime SUNDAY morning 2/14/10 when ASHLEY from Dell calls. OMG! AN ENGLISH AS A FIRST LANGUAGE DELL EMPLOYEE!!!! SHe cheerfully says: "Hi, I’m Ashley, I’m calling to confirm you received the parts we sent out to you on 1/25/10"
Oh, have pity for miss Ashley, because did I make it perfectly clear to the stunned ex-cheerleader that no, I did not receive DICK and according to the local tech guy I sleepwalked called INDIA on 2/10/10 at 1:11 PM and canceled the service order because unbeknownst to me, my computer must have been touched by the magic sky daddy and was cured and raised from the dead like Lazarus! and I informed Miss Ashley from stateside that I sent out a corporate e-mail bomb detailing my ass-raping by Dell and all it’s slave labor in BOMBAY not 48 hours before her SUNDAY MORNING phone call. Curious indeed. Workers on a Sunday and Valentine’s Day no less. Aw Dell loves me…. *vomit*
She reinstates the work ticket and re-sends the parts according to her.
Enter Monday morning… we’re back to INDIA and Ms. DIVYA calls me and says she too is sending out tech guy and "Please to not be e-mailing corporate, we are to be helping you yes, yes?" Yeah, did I scare you guys a little perhaps?
Enter about 2 hours ago when the LOCAL TECH GUY calls me again. "I see you got something done over the weekend, I got your work ticket again. Who did you kill to get this done so fast? I’ll call you when I get the parts and schedule a time to fix your computer…."
What did I do?
Let’s see. Corporate e-mail Carpet Bomb *CHECK*
Threaten with my real lawyer’s name and location *CHECK*
Filed a complaint with the Better Business Bureau *CHECK*
Now, we’ll see if the parts are BRAND NEW and *NOT* refurbished. (Don’t you love that smoke screen word? Refurbished A.K.A Previously USED and BROKEN)
I am not holding my breath at this point, it’s been such a clusterfuck of crap that I just know something ELSE will also go wrong at this point. I had better get brand new replacements, and have this done by FRIDAY, my initial deadline detailed in my last e-mail to tech and the corporate carpet bomb, or I am just taking it to an attorney.
The DELL nightmare reaches new LOW….
Friday, February 12th, 2010Well, here I thought this issue was going to be fixed… WRONG
Here’s the latest e-mail I just had to send to DELL TECH INDIA
interaction today is XXXXXXXXXXXX
After our LAST CONVERSATION ON THE PHONE
I was told:
"We are going to ship you ALL BRAND NEW PARTS for the inside of your laptop and have a technician call you locally." (I believe it was Mandeep I spoke to. I’ve lost track now I’ve spoken to so many of you.)
I have not received parts yet nor has the technician. He (Your local Technician) did however CALL ME his number is 502-415-9719 if you’d like to speak to him and verify our conversation, because he told me some very interesting things.
ALL OF THEM LIES
1.) He said you tried to call me on WEDNESDAY. You did not, I had my phone on me ALL DAY waiting for a call from someone else so I would have answered immediately. It rang only once all day, when that person called me and I was on the phone less than 2 minutes and I have call waiting, I would have known if you had tried to call in that tiny window of time.
2.) Your contracted technician also informed me, That I APPARENTLY CALLED YOU AND CANCELED THIS WORK ORDER on 02/10/10 at 1:11 PM. AND THE PARTS HAVE NEVER BEEN SENT…
I have NEVER CALLED YOU, I ALWAYS E-MAIL. Because the first time I tried to call you (months ago), I was on HOLD FOR OVER 5 HOURS AND NO ONE EVER ANSWERED THE PHONE. My time is more precious than that. I e-mail now, I would not have, nor have I ever initiated a phone call. Two more lies in two days. A new record for Dell.
ARE YOU INSANE? I NEVER SPOKE TO ANYONE AND I WOULD NOT HAVE CANCELED THIS ISSUE.
Are you guys trying to make it so I take this to a lawyer? Really you’re doing a great job if your intent is to totally infuriate me with incompetence, lies, and the worst customer service I’ve ever had to deal with. Go back in this long detailed history on this issue, you’ll see this was not the first time someone said they called me and it never happened. Print out all the e-mails, I put them in a word document and at this point we’re up to 127 pages of text going back and forth…. ridiculous!
I am not bluffing at this point, if I do not get somebody to get me a computer that WORKS, that I paid thousands of dollars for and is and has been since I opened the box little more than a glorified paperweight, I will take this to my business attorney Mr. Buzz Victor, Louisville Kentucky and register complaints with the Better Business Bureau and the States Attorney.
This is not a difficult issue, FIX IT, REPLACE IT, (BOTH WITH BRAND NEW PARTS OR UNITS NOT REFURBISHED) or REFUND IT COMPLETELY. Replacing a brand new broken unit with USED and PREVIOUSLY broken is not how you do business. I should know, I am a business owner myself and my company has been around for 116 YEARS. We are 4th generation family owners and we’ve been in business well over a century because we know how to treat our customers!
I paid for brand new Laptop, I got a broken one that bluescreened five minutes after I turned it on the first time and continues to BSOD several times a day, everyday without fail, no matter what you have attempted (Or rather had me attempt since you just give instructions, hang up and let the customer do all the work), You will replace with BRAND NEW since that is what I PAID FOR and have never received. I don’t care what "policy" dell has. I paid for a brand new computer. I got something I have not been able to use with any reliability since day #1, on what planet would replacing it with used and previously broken be even remotely acceptable? If I purchased an item at a store, got it home to find it was broken, you take it back to the store and get a NEW ONE in replacement and the store sends back the broken one to the manufacturer for a refund. It’s quite simple, I can’t figure out why Dell finds this a difficult concept to grasp.
You Have Three Options:
1.) REPLACE PARTS WITH NEW PARTS, REINSTATE THE WORK ORDER WITH THE LOCAL TECH….
2.) REPLACE LAPTOP WITH NEW LAPTOP EXACTLY AS I ORDERED IT….
3.) REFUND TOTAL PURCHASE PRICE WITH MY DELL FINANCIAL ACCOUNT, send me a box with a return shipping paid sticker and I’ll be more than happy to send you back this worthless unit.
Your choice, if I do not hear anything by The end of Business on FRIDAY next week (2/19/10) That gives you ONE WEEK to fix this and NOT MESS IT UP.
If by the end of next week nothing is done, expect to hear from a lawyer. I’ve had it, I have been patient, I have worked with you, done absolutely EVERYTHING you’ve asked me to, endured outright LIES about phone calls that never happened and never took place and you’ve exhausted my good nature at this point, I feel VIOLATED by DELL. You’ve taken my money in September, I haven’t had a working computer since.
It has been 5 MONTHS, 5 MONTHS. Come on, give me a break!
CALL ME ANY DAY OF THE WEEK at 502-819-3918 I don’t care if it’s the middle of the night, we have to get this issue resolved NOW. I am tired of waiting, I am tired of being patient, I am simply tired of being treated like this issue is my fault. you sent me a broken computer. This issue is DELL’s problem, not mine. You were eager enough to take my money, not so eager I see to stand behind your product, make me jump through a dozen or more hoops until the initial 21 days grace period have more than expired, I have done everything you asked me to do, I’ve invested months and hours upon hours of my time in doing tests, and reinstalling the OS, documenting stop code data and error code data for your techs, only to still have a computer that does not work and no one doing anything to remedy the situation. And when, at last I thought something was finally going to be done, no one bothered to inform me that you just decided to cancel the work order. No, I had to find this out by calling the local tech myself! Thankfully he was quite forthcoming with letting me know how you decided to screw me over without so much as a "thank you have a nice day" notification.
GET THIS RESOLVED.
Dana Armstrong
Extremely Dissatisfied Customer
I sincerely apologize for having to CC this issue to these e-mails below, but I thought you should know how your obviously outsourced customer service department is handling your customers and I hope by alerting you, something will be done in the future so others do not have to endure the nightmare I have endured.
CC: mike@dell.com, michael_dell@dell.com, ronald_garriques@dell.com, michael_cannon@dell.com, mark_jarvis@dell.com, lawrence_tu@dell.com, susan_sheskey@dell.com, andrew_esparza@dell.com, paul_bell@dell.com, stephen_felice@dell.com, jeffrey_clarke@dell.com, martin_garvin@dell.com, alex_gruzen@dell.com, joan_hooper@dell.com, alan_g_lafley@dell.com, william_gray@dell.com, judy_lewent@dell.com,
(BTW ALMOST ALL THE EMAILS ABOVE PING BACK, they don’t want people off the street e-mailing the executives. Nice company.)
I STATE AGAIN, NEVER, EVER, EVER, EVER DEAL WITH DELL!
I STATE AGAIN, NEVER, EVER, EVER, EVER DEAL WITH DELL!
Oh the IRONY
Monday, February 8th, 2010Look what some nice person sent me on FACEBOOK after I ranted about Dell for the past few days and my status is almost perpetually bitching about Dell: Screenshot of my browser….
Oh the IRONY. Bite me Linda!
Oh the Pain
Monday, February 8th, 2010Ya know, if I wasn’t already married, I propose to this guy:
http://www.ihatedell.net/forum/phpBB2/looking-for-dell-info-mini-rant-included-t13886,highlight,email+executive+list.html
Oh the shared pain, but at least he made me ROTFLMAO with his many posts on this thread….
I feel his agony and at least he made me laugh about my problem.
Computer Techs in the House? Need Help with DHELL
Monday, February 8th, 2010In addendum to my RANT POST….
Here’s the issue in a timeline with technical details… Any opinions are welcome….
DHELL
I just found this website and am also posting to my journals hoping and praying someone out here is a technician with:
1.) A Brain
2.) Can type in English
3.) Is anyone other than the Idiots I have been dealing with for the past 2 MONTHS….
Here’s the condensed Version of the Problem.
System: Inspiron 1750
OS: (Came with Vista Home Premium installed, Was upgraded to Windows 7 and also reformatted 5 days ago with Windows 7 from scratch)
Intel Core Duo p8600 2.4 Ghz
64-bit operating system
Problem I’ve had since I took this out of the box?
BSOD every 5 freaking minutes. Stop Code 0x0000000000003B
System_Service_Exception
The Longer version and the Hell that is my Dhell:
Depressed – a DELL Rant….
Sunday, February 7th, 2010I am so Depressed and Frustrated and ANGRY at Dell.
I ordered this Laptop on 9/9/09 and I got it about 5 days later. I opened it, it was just the computer, no disks, no documents, just my laptop. I thought it odd, but frankly didn’t think much beyond that. I turn it on, go through the initial set-up (Ya know Name the computer, set up your admin account and password crap on a new installation of Windows) Just as this bugger finishes it’s inital set-up… It bluescreened for the first time. It had Vista Home Premium loaded onto it, but I was going to get a free WIndow’s 7 OS disk from Dell as soon as it was Available. I thought hell it’s vista, it’s probably just being wonky as Vista is prone to due occasionally.
I thought it was just perhaps a fluke. How WRONG I WAS…. Over the next month my computer bluescreened progressively more frequently. Even when I had NOTHING drawing on the CPU. We’re talking just sitting here displaying the desktop with NO PROGRAMS running at all, not even a browser.
My WIndows7 disk arrived, Mid November and I thought, FINALLY This will fix Vista.
WRONG AGAIN, I got even more Bluescreens than before, like Every 5 god damn minutes. So I try to call Dell and sit on hold for over five hours with NO ONE ANSWERING THE PHONE!!!!! I’m not kidding. Five GOD DAMN HOURS listening to: "We’re sorry all technicians are busy, your call is very important to us, please stay on the line, and someone will be with you shortly. Your Wait time will be over five minutes."
That’s a hell of a lot more than FIVE GOD DAMN MINUTES.
SO I said FUCK THIS, I’m e-mailing. Got the run around until I finally got a tech.
Enter the next two months of HELL ON EARTH. Mandeepy, sanjay, and a host of other "techs" I can barely understand not only type in broken English, when they do call I have to ask "WHAT?" over and over the accents are so thick.
They had me run a diagnoctic that tool 14 GOD DAMN HOURS and I had to sit here for the whole thing, they failed to tell me it was going to take that long, I started it after they called and instructed me to write down any errors codes that came up. So I started this diagnostic at 3PM and stayed up all FREAKING NIGHT to write down any error codes. Because you can’t scroll, once the diagnostic test is off the DOS Screen you cannot scroll back to view it and there are Y and N prompts throughout that need to be answered… There were NO ERROR CODES, NONE!!!! A Wasted 14 hours.
Now they kept asking for stop codes and the blue screens happen so fast I was never able to get the code before it auto restarted and it took ME looking up help forums for days to learn how to turn OFF the auto restart. Not one of the "TECHS" (and I use this term LOOSELY) bothered to tell me how to turn it off when I kept telling them I couldn’t get a stop code because the screen was so fast.
Funny, I found the answer with a few hours on GOOGLE.
Next comes the "We are going to have to reformat your whole system."
Me: No you’re not unless you’re abso-freaking-lutely POSITIVE this is going to solve the issue and you ARE GOING TO SEND ME an external HD for me to save my info. This is YOUR PROBLEM, YOUR PIECE OF CRAP COMPUTER and you will not wipe my data on a whim without giving me a means to backup my data.
Them: NO
Me" YES you will.
They sent me an INTERNAL HD.
So I bought a housing and made it an external and backed up my data… it took me 18 tries to get it without a bluescreen happening half way through the process.
Then 3 weeks later when they FINALLY ANSWER ME BACK about doing this re-format. THEY LIED. They said they tried to call me 4 times. Funny, my phone never rang, I never had a message showing any missed calls, nor did anyone leave a fucking voice mail!
Then the Tech said "I see you replaced the internal HD."
No ass wipe I did not you fucktard. read the whole god damn CASE ISSUE before you assume. You sent me an internal HDD but I certainly did NOT open this laptop case and void my warranty you idiot. I put that internal you sent to me in a case to back up my data.
Then I had to remind them that they had to send me the software I paid for since they sent no disks with the computer at ALL! (I had mentioned this at the same time we argued about the HDD for backup) Then they sent only the Dell drivers and I had to argue with them repeatedly that I paid extra for Microsoft Office and they damned well better send me the software to reinstall after they have me wipe the drive.
They tired to balk and I told them to suck my ass and they better send me what I paid for or I’d sue their asses.
They sent me the office software and then said "they will call me Tuesday to reformat" I e-mailed back saying FINE talk to you on Tuesday…..
They called me on Saturday and I missed the call because you know, I was told to expect the call on TUESDAY and I actually went to a movie and had my phone OFF when they called at 7:45 PM on Saturday night.
I e-mailed them a new earful of rant.
They e-mailed back so sorries, we call Tuesday.
I sat here all GOD DAMN DAY, 12 hours on Tuesday waiting.
They never called.
I e-mailed fire and brimstone.
They called this past Wednesday. We re-formated from scratch.
I spent 12 hours getting this laptop re-formatted, 4 programs put back on, my printer driver installed and Firefox and then restoring my backup data. That’s it.
I restarted the computer, put it to sleep, took a short nap because I had Merry Maid coming over to give me estimates.
I was up, I checked e-mail, closed the browser and it was just sitting here on screen saver while I showed the lady around my house.
As I walked by my computer out of the corner of my eye what do I see?
Bluescreen of Death flashes up really quick and then reboots.
SON OF A FUCKING BITCH!!!!!!!!
This was Thursday. After the lady left I turned off the auto reboot (AGAIN) and e-mailed Dell.
It took them until about 4 hours ago to respond.
They will either FIX THIS piece of shit that has not worked right for a single DAY since I’ve owned it. Or they will send me a NEW FUCKING LAPTOP!
I’ve had it!
Never, ever buy DELL. They are pieces of shit and the Technical asswipes could not fix a flat tire with a bicycle pump!
