Say it isn’t so!!!
Saturday, February 27th, 2010My Latest Letter to Dell… Guess what, Still a piece of shit!
Posts Tagged ‘dhell’
Dell Corporate sounds a lot like Dell INDIA to me
Thursday, February 18th, 2010I am so not STUPID. You may say your name is JESSIE and you are calling from Corporate.
You sounded a lot like Divya from INDIA to me and I could hear all the INDIAN people talking behind you because I know that call center in Bombay has paper thin cubicle walls. I have listened to many outsourced call centers both yours and others to know when I am summarily being lied to.
They have recieved notification from BBB that I filed a complaint. JESSIE was a bitch, who only wanted to listen to herself yap. She interupped me when I clarified her information and she flat out told me that they were never going to fix my computer with new parts since it was more than 21 days old. But she would call on Monday to follow up on the latest "fix".
Let me tell you all what I told her. If this computer bluescreens just once between now and Monday, she will not be talking to me, I will give her the phone number of my attorney.
I will not be bullied by a corporate PUPPET in Bombay. Nor will Dell "policy" be worth the paper it’s written on when I’m through. You have messed with the wrong woman. I will not be intimidated or strong armed into compliance.
Period.
Knock Knock, Who’s There… Dell….
Wednesday, February 17th, 2010The Update of the day….
Dell Tech Guy (QualXServ) calls me at Noon-ish says "I’ll be there at 2:30"
At 4:00 PM he shows up, only an hour and a half late with no call. At this point color me unsurprised.
He shows up with three Parts… not 39 as indicated by Ashley on Sunday.
He comes armed with HDD, Memory Card and REFURBISHED MOTHERBOARD.
He left with the refurbished motherboard, I refused it, I was quite clear with dell I was not going to accept anything even remotely previously used and broken. Now, the HDD and Memory Card were also more than likely refurbished, but had no way to tell since tech guy didn’t know either. The motherboard was clearly marked REFURBISHED.
I didn’t notice however until after he left (He was here all of 10 minutes) that he left with my OLD HDD…. Um… excuse me. MY DATA ON THAT! Had I known you were going to be taking the old with you I would have WIPED IT. I really hate knowing my personal data is now in the hands of GOODNESS KNOWS WHO.
Let’s just say if my credit report starts going crazy, I know whom to blame… DELL.
I hope you like my GAY Pr0n! Yes, I drew and wrote that and I hope your eyeballs pop out and your brain melts for taking my crap away with you.
So I have spent yet another 24 hours reinstalling everything, If I ever have to do this again (this is like the 4th time now in as many months) it will be too soon. *faints*
So far however, no bluescreen in the last 24 hours, so my fingers are crossed that all this time it was simply the memory (RAM) card/stick.
I’m not however counting chickens before they are hatched, it was about 32 hours before the first bluescreen the last time I had a "fix". I’ve learned not to get too excited with Dell. I am however hoping this time it’s fixed.
Now, the big test this weekend I am so gonna TRY to get a picture done for
The Dell Saga Continues…
Monday, February 15th, 2010As we left our intrepid heroine, she has just learned she has an evil dopleganger who apparently does NOT WANT our heroine to have a working computer so the doppelganger apparently called DELL and canceled the work order and stopped shipment of replacement parts…
So our heroine, once she learns of this newest clusterfuck opens up her arsenal of e-mail whup-ass and initiated a scathing e-mail directed toward the tech pretenders in India and then proceeds to Carbon Copy (CC) every single executive e-mail she could lay her fingers on and hits send…. this was last Friday….
We return to the scene of the crime SUNDAY morning 2/14/10 when ASHLEY from Dell calls. OMG! AN ENGLISH AS A FIRST LANGUAGE DELL EMPLOYEE!!!! SHe cheerfully says: "Hi, I’m Ashley, I’m calling to confirm you received the parts we sent out to you on 1/25/10"
Oh, have pity for miss Ashley, because did I make it perfectly clear to the stunned ex-cheerleader that no, I did not receive DICK and according to the local tech guy I sleepwalked called INDIA on 2/10/10 at 1:11 PM and canceled the service order because unbeknownst to me, my computer must have been touched by the magic sky daddy and was cured and raised from the dead like Lazarus! and I informed Miss Ashley from stateside that I sent out a corporate e-mail bomb detailing my ass-raping by Dell and all it’s slave labor in BOMBAY not 48 hours before her SUNDAY MORNING phone call. Curious indeed. Workers on a Sunday and Valentine’s Day no less. Aw Dell loves me…. *vomit*
She reinstates the work ticket and re-sends the parts according to her.
Enter Monday morning… we’re back to INDIA and Ms. DIVYA calls me and says she too is sending out tech guy and "Please to not be e-mailing corporate, we are to be helping you yes, yes?" Yeah, did I scare you guys a little perhaps?
Enter about 2 hours ago when the LOCAL TECH GUY calls me again. "I see you got something done over the weekend, I got your work ticket again. Who did you kill to get this done so fast? I’ll call you when I get the parts and schedule a time to fix your computer…."
What did I do?
Let’s see. Corporate e-mail Carpet Bomb *CHECK*
Threaten with my real lawyer’s name and location *CHECK*
Filed a complaint with the Better Business Bureau *CHECK*
Now, we’ll see if the parts are BRAND NEW and *NOT* refurbished. (Don’t you love that smoke screen word? Refurbished A.K.A Previously USED and BROKEN)
I am not holding my breath at this point, it’s been such a clusterfuck of crap that I just know something ELSE will also go wrong at this point. I had better get brand new replacements, and have this done by FRIDAY, my initial deadline detailed in my last e-mail to tech and the corporate carpet bomb, or I am just taking it to an attorney.
The DELL nightmare reaches new LOW….
Friday, February 12th, 2010Well, here I thought this issue was going to be fixed… WRONG
Here’s the latest e-mail I just had to send to DELL TECH INDIA
interaction today is XXXXXXXXXXXX
After our LAST CONVERSATION ON THE PHONE
I was told:
"We are going to ship you ALL BRAND NEW PARTS for the inside of your laptop and have a technician call you locally." (I believe it was Mandeep I spoke to. I’ve lost track now I’ve spoken to so many of you.)
I have not received parts yet nor has the technician. He (Your local Technician) did however CALL ME his number is 502-415-9719 if you’d like to speak to him and verify our conversation, because he told me some very interesting things.
ALL OF THEM LIES
1.) He said you tried to call me on WEDNESDAY. You did not, I had my phone on me ALL DAY waiting for a call from someone else so I would have answered immediately. It rang only once all day, when that person called me and I was on the phone less than 2 minutes and I have call waiting, I would have known if you had tried to call in that tiny window of time.
2.) Your contracted technician also informed me, That I APPARENTLY CALLED YOU AND CANCELED THIS WORK ORDER on 02/10/10 at 1:11 PM. AND THE PARTS HAVE NEVER BEEN SENT…
I have NEVER CALLED YOU, I ALWAYS E-MAIL. Because the first time I tried to call you (months ago), I was on HOLD FOR OVER 5 HOURS AND NO ONE EVER ANSWERED THE PHONE. My time is more precious than that. I e-mail now, I would not have, nor have I ever initiated a phone call. Two more lies in two days. A new record for Dell.
ARE YOU INSANE? I NEVER SPOKE TO ANYONE AND I WOULD NOT HAVE CANCELED THIS ISSUE.
Are you guys trying to make it so I take this to a lawyer? Really you’re doing a great job if your intent is to totally infuriate me with incompetence, lies, and the worst customer service I’ve ever had to deal with. Go back in this long detailed history on this issue, you’ll see this was not the first time someone said they called me and it never happened. Print out all the e-mails, I put them in a word document and at this point we’re up to 127 pages of text going back and forth…. ridiculous!
I am not bluffing at this point, if I do not get somebody to get me a computer that WORKS, that I paid thousands of dollars for and is and has been since I opened the box little more than a glorified paperweight, I will take this to my business attorney Mr. Buzz Victor, Louisville Kentucky and register complaints with the Better Business Bureau and the States Attorney.
This is not a difficult issue, FIX IT, REPLACE IT, (BOTH WITH BRAND NEW PARTS OR UNITS NOT REFURBISHED) or REFUND IT COMPLETELY. Replacing a brand new broken unit with USED and PREVIOUSLY broken is not how you do business. I should know, I am a business owner myself and my company has been around for 116 YEARS. We are 4th generation family owners and we’ve been in business well over a century because we know how to treat our customers!
I paid for brand new Laptop, I got a broken one that bluescreened five minutes after I turned it on the first time and continues to BSOD several times a day, everyday without fail, no matter what you have attempted (Or rather had me attempt since you just give instructions, hang up and let the customer do all the work), You will replace with BRAND NEW since that is what I PAID FOR and have never received. I don’t care what "policy" dell has. I paid for a brand new computer. I got something I have not been able to use with any reliability since day #1, on what planet would replacing it with used and previously broken be even remotely acceptable? If I purchased an item at a store, got it home to find it was broken, you take it back to the store and get a NEW ONE in replacement and the store sends back the broken one to the manufacturer for a refund. It’s quite simple, I can’t figure out why Dell finds this a difficult concept to grasp.
You Have Three Options:
1.) REPLACE PARTS WITH NEW PARTS, REINSTATE THE WORK ORDER WITH THE LOCAL TECH….
2.) REPLACE LAPTOP WITH NEW LAPTOP EXACTLY AS I ORDERED IT….
3.) REFUND TOTAL PURCHASE PRICE WITH MY DELL FINANCIAL ACCOUNT, send me a box with a return shipping paid sticker and I’ll be more than happy to send you back this worthless unit.
Your choice, if I do not hear anything by The end of Business on FRIDAY next week (2/19/10) That gives you ONE WEEK to fix this and NOT MESS IT UP.
If by the end of next week nothing is done, expect to hear from a lawyer. I’ve had it, I have been patient, I have worked with you, done absolutely EVERYTHING you’ve asked me to, endured outright LIES about phone calls that never happened and never took place and you’ve exhausted my good nature at this point, I feel VIOLATED by DELL. You’ve taken my money in September, I haven’t had a working computer since.
It has been 5 MONTHS, 5 MONTHS. Come on, give me a break!
CALL ME ANY DAY OF THE WEEK at 502-819-3918 I don’t care if it’s the middle of the night, we have to get this issue resolved NOW. I am tired of waiting, I am tired of being patient, I am simply tired of being treated like this issue is my fault. you sent me a broken computer. This issue is DELL’s problem, not mine. You were eager enough to take my money, not so eager I see to stand behind your product, make me jump through a dozen or more hoops until the initial 21 days grace period have more than expired, I have done everything you asked me to do, I’ve invested months and hours upon hours of my time in doing tests, and reinstalling the OS, documenting stop code data and error code data for your techs, only to still have a computer that does not work and no one doing anything to remedy the situation. And when, at last I thought something was finally going to be done, no one bothered to inform me that you just decided to cancel the work order. No, I had to find this out by calling the local tech myself! Thankfully he was quite forthcoming with letting me know how you decided to screw me over without so much as a "thank you have a nice day" notification.
GET THIS RESOLVED.
Dana Armstrong
Extremely Dissatisfied Customer
I sincerely apologize for having to CC this issue to these e-mails below, but I thought you should know how your obviously outsourced customer service department is handling your customers and I hope by alerting you, something will be done in the future so others do not have to endure the nightmare I have endured.
CC: mike@dell.com, michael_dell@dell.com, ronald_garriques@dell.com, michael_cannon@dell.com, mark_jarvis@dell.com, lawrence_tu@dell.com, susan_sheskey@dell.com, andrew_esparza@dell.com, paul_bell@dell.com, stephen_felice@dell.com, jeffrey_clarke@dell.com, martin_garvin@dell.com, alex_gruzen@dell.com, joan_hooper@dell.com, alan_g_lafley@dell.com, william_gray@dell.com, judy_lewent@dell.com,
(BTW ALMOST ALL THE EMAILS ABOVE PING BACK, they don’t want people off the street e-mailing the executives. Nice company.)
I STATE AGAIN, NEVER, EVER, EVER, EVER DEAL WITH DELL!
I STATE AGAIN, NEVER, EVER, EVER, EVER DEAL WITH DELL!
Oh the IRONY
Monday, February 8th, 2010Look what some nice person sent me on FACEBOOK after I ranted about Dell for the past few days and my status is almost perpetually bitching about Dell: Screenshot of my browser….
Oh the IRONY. Bite me Linda!
Oh the Pain
Monday, February 8th, 2010Ya know, if I wasn’t already married, I propose to this guy:
http://www.ihatedell.net/forum/phpBB2/looking-for-dell-info-mini-rant-included-t13886,highlight,email+executive+list.html
Oh the shared pain, but at least he made me ROTFLMAO with his many posts on this thread….
I feel his agony and at least he made me laugh about my problem.
Computer Techs in the House? Need Help with DHELL
Monday, February 8th, 2010In addendum to my RANT POST….
Here’s the issue in a timeline with technical details… Any opinions are welcome….
DHELL
I just found this website and am also posting to my journals hoping and praying someone out here is a technician with:
1.) A Brain
2.) Can type in English
3.) Is anyone other than the Idiots I have been dealing with for the past 2 MONTHS….
Here’s the condensed Version of the Problem.
System: Inspiron 1750
OS: (Came with Vista Home Premium installed, Was upgraded to Windows 7 and also reformatted 5 days ago with Windows 7 from scratch)
Intel Core Duo p8600 2.4 Ghz
64-bit operating system
Problem I’ve had since I took this out of the box?
BSOD every 5 freaking minutes. Stop Code 0x0000000000003B
System_Service_Exception
The Longer version and the Hell that is my Dhell:
